Refund policy

This policy applies to purchases from the HomeLand online store at homelandbrand.co.za. HomeLand is the textiles manufacturing division of Mongato Brands (Pty) Ltd. Bulk, contract manufacturing, CMT, embroidery and private label orders are governed by the written quotation and agreement for that order.

Your right to cancel (cooling-off period)

Under ECTA, you may cancel an online purchase without reason and without penalty within 7 days of receiving your goods. The goods must be returned unused, in their original condition and packaging. The only charge you carry is the direct cost of returning the goods. We refund the full amount paid within 30 days of the cancellation.

This right does not apply to goods made to your specifications or clearly personalised, such as garments embroidered or printed with your logo or artwork.

Sizing exchanges

We want your workwear to fit properly. Please check the size chart and garment measurements on each product page before you order.

If an item does not fit, you may exchange it for a different size within 14 days of delivery, provided it is:

  • unworn and unwashed
  • in its original condition, with all tags attached
  • returned with proof of purchase (your order number)

Exchanges are subject to stock availability. If your size is not available, we will offer a refund or store credit. You are responsible for the cost of returning an item for a sizing exchange, and we cover the cost of sending the replacement [to be confirmed by HomeLand].

Defective goods

Under section 56 of the CPA, every item you buy carries an implied warranty of quality. If a product is defective, unsafe or not fit for its normal purpose, you may return it within 6 months of delivery. At your choice, we will repair it, replace it or refund you.

This does not cover normal wear and tear, damage from misuse or failure to follow the care instructions, or alterations made after delivery.

We cover the cost of returning a defective item.

Customised and branded items

Items that are embroidered, printed, branded or otherwise made or altered to your specification cannot be returned or exchanged for change of mind or sizing, because they cannot be resold. Your right to return a customised item that is defective, or that does not match the specification you approved, is not affected.

How to return or exchange an item

  1. Email admin@homelandbrand.co.za or call 069 007 2378 with your order number, the item, and the reason for the return.
  2. We will confirm the return and how to send it.
  3. Send the item to: HomeLand, Unit 15, Ferntowers, 2 Hylauma Street, Ferndale, Randburg 2194, Gauteng.
  4. Once we receive and inspect the item, we will confirm the exchange or refund by email.

Refunds

Approved refunds are paid to the original payment method, normally within [10] working days of approval. The time for the funds to reflect depends on your bank or payment provider. Original delivery fees are refunded only where the item is defective, incorrect, or cancelled within the ECTA cooling-off period.

Contact

HomeLand, Unit 15, Ferntowers, 2 Hylauma Street, Ferndale, Randburg 2194, Gauteng, South Africa Phone: 069 007 2378 · Email: admin@homelandbrand.co.za